In a society that encourages social, outgoing traits, Susan Cain is a spokesperson for introverts. We caught up to discuss the role of quiet in our increasingly noisy world.
Language is a powerful tool, which can play a transformative role in conflict. Lee Fjelstad, from the Verbal Judo institute, trains everyone from police officers to librarians.
Do you know when to choose text over a call? Or worry about how to sign-off your emails? With so many different communication channels to choose from, digital conversations are a minefield of misunderstanding and uncertainty.