Interrupting: The ultimate conversation killer

One common habit that springs from the desire to be right is interrupting. This may result from speechwriting, as described earlier, but it can, and often does, arise with no planning at all—simply an overbearing desire to disagree, demand an answer or make a point now, without waiting for the other person to finish.

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Listening in business: The pros and cons of critical listening

In business, in education and in any debate or argument, critical listening is often the natural place to go. It’s very powerful. It involves critical assessment of the other person’s message, often involving the little noise in your head giving a running commentary.

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Visual listening: Building relationships over the phone

These days, business is rarely done in person. And as Sherie Griffiths says, “longterm business relies on relationships… Relationships rely on conversation. And conversation relies on good communication. So unless we’ve got an effective means of bridging that distance that’s opening up between us, business is in serious trouble.”

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