When it comes to clear communication, email can be difficult terrain to navigate. Have you ever felt that your message has been misconstrued? Or mistakenly taken offence at an innocent response? The confusion is often resolved, but frequent misunderstandings impact our relationships and productivity. Continue reading “Three ways to avoid email misunderstandings”
Language is a powerful tool, which can play a transformative role in conflict. Lee Fjelstad, from the Verbal Judo institute, trains everyone from police officers to librarians.