Three ways to avoid email misunderstandings

When it comes to clear communication, email can be difficult terrain to navigate. Have you ever felt that your message has been misconstrued? Or mistakenly taken offence at an innocent response? The confusion is often resolved, but frequent misunderstandings impact our relationships and productivity. Continue reading “Three ways to avoid email misunderstandings”

Communication, collaboration, and open plan offices

Whilst vast amounts of research has demonstrated the damaging effects of open plan offices on productivity, open plan offices are often seen as the more collaborative and sociable option.

New research, however, suggests that this may not be the case. A pair of scientific studies published in Philosophical Transactions of the Royal Society suggest that open plan offices actually drive down the frequency of face-to-face communication and cause a significant rise in use of email and instant messenger. Continue reading “Communication, collaboration, and open plan offices”

Visual listening: Building relationships over the phone

These days, business is rarely done in person. And as Sherie Griffiths says, “longterm business relies on relationships… Relationships rely on conversation. And conversation relies on good communication. So unless we’ve got an effective means of bridging that distance that’s opening up between us, business is in serious trouble.”

Continue reading “Visual listening: Building relationships over the phone”