Three ways to avoid email misunderstandings

When it comes to clear communication, email can be difficult terrain to navigate. Have you ever felt that your message has been misconstrued? Or mistakenly taken offence at an innocent response? The confusion is often resolved, but frequent misunderstandings impact our relationships and productivity. Continue reading “Three ways to avoid email misunderstandings”

Four benefits of better speaking

Today I want to talk about the power of speaking. Five times as many people have watched my talk about speaking than the one about listening. That says a lot.
 
Speaking well is very important. And there’s a circular relationship between speaking and listening. Good speakers tend to be better listeners, and visa versa. Our speaking abilities have some very important outcomes.

Continue reading “Four benefits of better speaking”