When it comes to clear communication, email can be difficult terrain to navigate. Have you ever felt that your message has been misconstrued? Or mistakenly taken offence at an innocent response? The confusion is often resolved, but frequent misunderstandings impact our relationships and productivity. Continue reading “Three ways to avoid email misunderstandings”
We often “read between the lines” in communication… We analyse language in an attempt to decipher what is truly happening behind the words that are being spoken. Now this is becoming a science.
These days, business is rarely done in person. And as Sherie Griffiths says, “longterm business relies on relationships… Relationships rely on conversation. And conversation relies on good communication. So unless we’ve got an effective means of bridging that distance that’s opening up between us, business is in serious trouble.”
Language is a powerful tool, which can play a transformative role in conflict. Lee Fjelstad, from the Verbal Judo institute, trains everyone from police officers to librarians.