In business, in education and in any debate or argument, critical listening is often the natural place to go. It’s very powerful. It involves critical assessment of the other person’s message, often involving the little noise in your head giving a running commentary.
There is an inverse relationship between listening and upset emotions. The more upset you become, the harder it gets to listen to someone.
In order to communicate well, it’s critically important to be able to listen well too. A great listener has enormous advantages in the world. Listening is not a natural ability – it’s a skill that can be nurtured.