Three ways to avoid email misunderstandings

When it comes to clear communication, email can be difficult terrain to navigate. Have you ever felt that your message has been misconstrued? Or mistakenly taken offence at an innocent response? The confusion is often resolved, but frequent misunderstandings impact our relationships and productivity. Continue reading “Three ways to avoid email misunderstandings”

Communication, collaboration, and open plan offices

Whilst vast amounts of research has demonstrated the damaging effects of open plan offices on productivity, open plan offices are often seen as the more collaborative and sociable option.

New research, however, suggests that this may not be the case. A pair of scientific studies published in Philosophical Transactions of the Royal Society suggest that open plan offices actually drive down the frequency of face-to-face communication and cause a significant rise in use of email and instant messenger. Continue reading “Communication, collaboration, and open plan offices”

Stephen Hawking on the power of communication

Thank you to the most brilliant mind.

“For millions of years, mankind lived just like the animals. Then something happened which unleashed the power of our imagination. We learned to talk and we learned to listen.

Speech has allowed the communication of ideas, enabling human beings to work together to build the impossible. Mankind’s greatest achievements have come about by talking, and its greatest failures by not talking. It doesn’t have to be like this. Our greatest hopes could become reality in the future. With the technology at our disposal, the possibilities are unbounded. All we need to do is make sure we keep talking.”

Does public speaking get you down? 9 tips and tricks

Speaking and listening are critical skills for anyone who wants to make a difference, as a leader, a parent, a spouse, a friend or a colleague. So… how much thought, time and energy have you put into actively developing your speaking and listening? If the answer is not much, here are nine secrets of powerful speaking and conscious listening.

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Judging and happiness: How to break your blaming habits

I was taught this exercise many years ago by a wise old friend named Charlie. I was bemoaning someone being in my way and Charlie put his hand on my arm. “You know, resentment is like drinking poison and expecting the other person to die,” he said. When we’re unconsciously in the habit of judging and blaming others, it can have a huge impact on our wellbeing.

Continue reading “Judging and happiness: How to break your blaming habits”

Listening in business: The pros and cons of critical listening

In business, in education and in any debate or argument, critical listening is often the natural place to go. It’s very powerful. It involves critical assessment of the other person’s message, often involving the little noise in your head giving a running commentary.

Continue reading “Listening in business: The pros and cons of critical listening”